My superpower is enabling researchers to lay the foundation and empower cross-functional teams to understand how to implement meaningful insights. As a certified co-active coach, I bring a human-centered approach to remote research and strategic problem-solving.
Research: Growth, UX, product research, digital ethnography, triangulation, synthesis
Strategy: Research framework design, insights-driven roadmaps, feedback loops
Leadership: Co-active coaching methods, agile team practices, remote team management
THEFT Studio
Principal Researcher
2019 – present
Remote, worldwide
- Provide user and product research, and business and market insights services to founding teams, startups, and Fortune 100s around the globe
- Promote inclusive research practices, agile working models, and thought leadership for strategic and tactical research projects while training and mentoring junior researchers
- Recent clients include Google Cloud, Refind, and London Stock Exchange
Miro
Lead UX Researcher: Growth
2022 – present
Amsterdam, NL
- Focus on strategic Growth initiatives to help product teams navigate new opportunities confidently
- Blend market and design research methods with a prototyping mindset, filtering ideas and making strategic decisions by studying demand and willingness to pay
- Lead Miroverse Community team from 150K to 1M engaged users and Community Platforms team to envision and drive Miro’s entire annual marketplace ecosystem strategy
Senior Researcher: Marketing Insights
2020 – 2022
Amsterdam, NL
- Launched Miro’s company-wide Voice of Customer program and solutions product marketing campaign built on user research and insights
- Led foundational research to increase audience understanding among teams
- Established and grew the marketing insights function to three expert researchers
Customer Insights Lead
2019 – 2020
Los Angeles, CA
- Founded the customer insights team to establish a direct-line client-product feedback loop and delivering insights to Customer Experience global leadership team
- Facilitated $100K+ expansion opportunities annually through individualized client coaching, strategic partnership management, scaled facilitation, and enterprise webinar design
Seth Godin’s altMBA
Leadership Coach Trainer
2021 – 2023
Remote, worldwide
- Provided mentorship and guidance for a cohort of 40+ leadership coaches and 200+ professional business program participants around the globe
- Conducted engagement research and DEI audit and led execution of change management plan
- Updated core program and modeled discussions and workshops to create a more inclusive, empowering learning space
Leadership Coach
2018 – 2021
Remote, worldwide
- Supported cohorts of 20+ participants in intensive, four-week online leadership programs
- Challenged students to explore a deeper, more complex understanding of business development and marketing while exercising their own capacity for leadership and empathy
Designit
Senior Strategic Designer
2018 – 2019
San Francisco, CA
- Designed research-based, innovative business design strategies to improve client experience
- Augmented client retention in high-tech, tech-ed, health-tech, and fin-tech verticals
Design Thinking Facilitator
2015 – 2017
San Francisco, CA
- Co-created and facilitated advanced private and public workshop curriculum for: service design, business design, creative ideation, storytelling, and UX research methods
Lindamood-Bell Learning Processes
Research Program Director
2012 – 2014
San Francisco, CA
- Led, trained, and managed a team of 30+ clinical staff to enhance team performance
- Developed individualized remedial education programs for more than 100 clients, maximizing cognitive potential of students with learning and neurological challenges
New York University
New York, 2008 – 2012
Bachelor of Arts, Cum Laude
Major: Social and Cultural Analysis
Minor: Ethnography
Université Sorbonne Nouvelle
Paris, 2010 – 2011
Major: French Language & Literature
Minor: Art History
Co-Active Training Institute
Amsterdam, 2021 – 2022
Co-Active Coaching Certification Program
Designing for Accessibility, 2022
Co-Active Coach Certification, 2021
Customer Insights and Consumer Analytics, 2020
Design Leadership Certification, 2019
Seth Godin’s altMBA program, 2018
Advanced Design Research Techniques, 2017